Refund & Cancellation Policy

Cancelling an order

Orders can be cancelled for a full, immediate, automatic refund until the posted order-by cutoff; after the cutoff, orders are final.

How it works

Cancel any time before the cutoff from the “My orders” page on your school's ordering site. The refund is issued automatically through Stripe to your original payment method the moment you cancel — no forms, no emails, no waiting for approval.

Every lunch date shows its order-by cutoff on the menu (the “Closes” badge), so you always know how long you have.

After the cutoff

Once a lunch date's cutoff passes, the kitchen has already been given its counts and started planning, so orders for that date are final and cannot be cancelled or refunded. If something goes wrong with a fulfilled order, contact your school's lunch program.

Refund timing

Refunds are issued immediately on our side. Depending on your bank or card issuer, it can take a few business days for the money to appear back on your statement.

Contact

Questions about a refund? Email hello@lunch.school or reach out to your school's lunch program.